Operations & Customer Experience Internship

The Vision

At Poppins, we dream of a world where renting is better than owning. Whether it's a mobility, kitchen or DIY tools, or books, we believe urban life is more sustainable when we own less but share more. Launched 10  months ago, we are expanding fast, launching in 15 cities this year. To make this shift a reality, we need more than just "noise"; we need a seamless, magical experience for every member of our community.

The Mission: Scale the Magic

As our Operations & CX Intern, you are the bridge between a bold vision and a flawless user reality. You’ll be closest to the users who will make or break Poppins sucess; you are hacking growth, automating friction, and ensuring our expansion is as seamless as it is fast. You’ll work directly with the founders to turn Poppins into a household name.

Your Impact:

• User Success Mastery: Be the voice of Poppins. You’ll turn every interaction into a "wow" moment, transforming users into lifelong brand ambassadors.
• Hyper-Growth & Outreach: Help us conquer 15 new cities. You will support our expansion through proactive cold outreach and local partnerships to seed new markets.
• Operational Engineering: Build the city-launch playbook. You’ll coordinate logistics and inventory, ensuring Poppins "just works" the moment we land in a new city.
• Strategic Insights: You are the eyes and ears on the ground. You’ll translate user feedback into actionable data for our Customer Experinece and Marketing teams.

Are You the One?

• The "Doer" Mentality: You don't wait for a manual; you write it. You thrive in the "beautiful chaos" of a high-growth startup.
• The Communicator: You are a French native with impeccable writing skills and professional English. You can de-escalate a crisis or pitch a partner with equal ease.
• The Tech Native: Notion, Slack, and AI agents are your natural habitat. You’re always looking for a "smarter, not harder" way to win.
• The Proactive Hustler: You aren't afraid to pick up the phone or send a cold message to make things happen.

Why Poppins?

• Founders’ Access: Work side-by-side with the core team.
• Real Responsibility: No coffee runs. You own your projects from Day 1.
• Sustainability at Scale: Join a company that is actually changing how the world consumes.

How to apply?

• Please send us your application including your resume and cover letter via the form below
• ITW with the Customer Experience team, then the Ops team
• ITW with Lucie Basch, cofounder and CEO
• Start date: asap